Billing and Cancellation
Plans
Trade Senior has three paid plans: Basic, Premium and VIP. Each can be billed monthly or yearly. What each plan includes and its limits (number of firms, connections and followers) are shown on the pricing section of the welcome page and in the app. Only VIP includes the Ask assistant. We may change what a plan includes for future periods with notice.
7-day free trial
- New customers get a 7-day free trial when they start a plan. A trial is available once per customer. We may refuse a trial if we suspect abuse, such as repeated accounts.
- A payment card is required to start the trial. You are not charged during the trial.
- When the trial ends, your card is automatically charged the price of the plan and billing period you picked, and the subscription renews on that period until you cancel.
- To avoid being charged, cancel before the trial ends. You keep access until the trial ends.
- We may send a reminder before the trial ends, but we are not required to. It is your responsibility to cancel in time.
Automatic renewal
Subscriptions renew automatically at the end of each monthly or yearly period, at the price shown when you subscribed (or the current price if we changed it with notice), until you cancel. By subscribing you authorise us and our payment provider, Stripe, to charge your payment method each period.
Prices, taxes and currency
Prices are shown in US dollars unless stated. Taxes such as VAT or sales tax are added where required and shown at checkout. Your bank may charge foreign-exchange or card fees; those are not ours.
Price changes
We may change prices. We will email you at least 30 days before a change applies to your next renewal. If you do not want the new price, cancel before it applies.
Upgrades and downgrades
You can upgrade at any time from the app. The change applies immediately, and the unused part of your current plan is credited against the new price (proration), which can produce an immediate charge. Switching plan or period, including moving from monthly to yearly, may be done in Manage billing. Downgrades apply at the end of the current period. If you are over a lower plan's limits you may need to remove items (for example a firm) before or after you switch.
Cancelling
You can cancel at any time in the app (menu, Account, Manage billing) or by emailing . Cancelling stops future renewals. You keep access until the end of the period you already paid for, then the plan ends and paid features lock. Your records stay yours and you can still download a backup.
No refunds
All payments are final and non-refundable. We do not give refunds or credits for partial or unused periods, for forgetting to cancel, for charges after a trial ends, for unused features, for downgrades, or because you stopped trading or lost an account. This does not affect any right you have under mandatory consumer law in your country that cannot be waived.
Failed payments
If a payment fails, we or Stripe may retry it. If it cannot be collected, your plan may be suspended or end, and paid features may lock until it is paid. You stay responsible for amounts owed.
Chargebacks
Please contact us before disputing a charge with your bank. If you file a chargeback for a charge that was valid under these terms, we may suspend or close your account and give your bank the records of your use.
Digital content
Access to the service starts immediately when you subscribe. If you live where a right to withdraw from online purchases exists, you agree that we begin providing the service at once and, to the extent the law allows, you give up that right once the service has started.
Payment processing
Payments are processed by Stripe. We never see or store your full card number. See the providers list and Stripe's own terms.